Voice response transfer device IVR-24VoIPⅡ/IVR-100VoIPⅡ-IVR-24VoIPIII

Voice response transfer device IVR-24VoIPⅡ/IVR-100VoIPⅡ-IVR-100VoIPIII

Voice response transfer device IVR-24VoIPⅡ/IVR-100VoIPⅡ
Takacom Co., Ltd.

Takacom Co., Ltd.'s Response Status

Response Rate

100.0%

Response Time

63.0hours

About This Product

A variety of functions are condensed into one device, such as "answering/transferring", "waiting", "call recording", and "restricting incoming/outgoing calls" for incoming calls.
Compatible with NTT Hikari Denwa, IVR-24VoIPII can accommodate up to 24ch and IVR-100VoIPII can accommodate up to 100ch.

■Voice response function
tree transfer
・Transfer in up to 3 stages. The customer can specify the forwarding destination in detail by selecting a number (push signal) two or three times.

direct transfer
・You can forward calls by having them directly dial (touch signal) the phone number (extension number*) of the person you want to forward to.
*Operations to lower-level terminals are performed by adding a prefix number to the number dialed (push signal) by the customer.

External line transfer
- Transfers can be made to external call centers such as after-hours counters and maintenance counters. You can switch depending on the time of day, holidays, etc.
*External line transfer uses 2 channels for incoming and outgoing calls.

Thank you for waiting
・For calls that cannot be answered right away, you can use an initial message such as ``The line is currently busy, so please wait for a while...'', allowing you to ``wait'' until you can answer the call.
・During “Please wait”, the hold music and second message will be played repeatedly.

response only
- You can automatically answer incoming calls after business hours or on holidays with a response-only guidance message.

Message recording
・You can automatically respond and record customer inquiries outside of business hours or when the person in charge is not available. It is possible to record each incoming group.

call recording
・Up to approximately 1,200 hours of phone calls can be recorded on the main unit. You can set whether to record or not for each phone number.
・An announcement such as ``This call will be recorded to improve our service'' can be sent before the operator receives the call.
*Supported with channel license that includes call recording.

Restrictions on incoming calls/outgoing calls
- It is possible to reject calls from phone numbers registered in the call restriction list. *The recipient's number must be notified.
・When a call request is made to a phone number registered in the call restriction list, the call restriction guidance will be played and the call will be disconnected.
・Up to 300,000 phone numbers can be registered for both incoming call restriction and outgoing call restriction.
* Call restriction is supported by "Call Restriction License (sold separately)"

■Speech synthesis function- Equipped with a high-quality voice synthesis function as standard, messages can be created using a computer, reducing the burden of message creation tasks such as arranging announcers.

■Timer switching- You can specify the date, time, etc. on any calendar and automatically switch between each operation mode.

■Incoming call group- By registering incoming call groups for incoming phone numbers, you can set the behavior and timer operation for each group when receiving calls.

■Restriction on the number of incoming channels- By registering incoming call groups for incoming phone numbers, you can set the behavior and timer operation for incoming calls for each group.

■Call history・You can understand call arrival time, IVR response time, and even abandoned calls.
・You can download and delete the call history list in CSV format from the web screen.

Model
There are 2 models for this product.

Product
Voice response transfer device IVR-24VoIPⅡ/IVR-100VoIPⅡ

Handling Company
Takacom Co., Ltd.

560+ people viewing

Last viewed: 2 hours ago

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2 Models of Voice response transfer device IVR-24VoIPⅡ/IVR-100VoIPⅡ

Click on the part number for more information about each product

Image	Part Number	Price (excluding tax)	How to create audio	Number of voice guidance	Mass	Supported services	Compatible carrier	Dimensions (width x depth x height)	Number of channels that can be accommodated	Calendar registration
	IVR-24VoIPIII	Available upon quote	Up to 100 items	Up to 100 groups	Approximately 1.3kg	Hikari Denwa/Hikari Denwa Office Type/Hikari Denwa Office A (FLET'S Hikari Next)	NTT	232×152×44mm	Maximum 24ch	Holiday calendar: Can be registered up to 3 years in advance (can be updated every year) Fixed holiday registration: Possible
	IVR-100VoIPIII	Available upon quote	Up to 100 items	Up to 100 groups	Approximately 6.0kg	Hikari Denwa/Hikari Denwa Office Type/Hikari Denwa Office A (FLET'S Hikari Next)	NTT	430×450×44mm	Maximum 100ch	Holiday calendar: Can be registered up to 3 years in advance (can be updated every year) Fixed holiday registration: Possible

Click on the part number for more information about each product

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About Company Handling This Product

Takacom Co., Ltd.

Response Rate

100.0%

Response Time

63.0hrs

Japan

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Voice response transfer device IVR-24VoIPⅡ/IVR-100VoIPⅡ Takacom Co., Ltd.

Takacom Co., Ltd.'s Response Status

About This Product

■Voice response function

■Speech synthesis function

■Timer switching

■Incoming call group

■Restriction on the number of incoming channels

■Call history

2 Models of Voice response transfer device IVR-24VoIPⅡ/IVR-100VoIPⅡ

IVR-24VoIPIII

IVR-100VoIPIII

Other products of Takacom Co., Ltd.

About Company Handling This Product

Voice response transfer device IVR-24VoIPⅡ/IVR-100VoIPⅡ
Takacom Co., Ltd.