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  2. Real-time voice recognition & recording app VR-RS100RDW (Takacom Co., Ltd.)
Real-time voice recognition & recording app VR-RS100RDW-VR-RS100RDW
Real-time voice recognition & recording app VR-RS100RDW-Takacom Co., Ltd.

Real-time voice recognition & recording app VR-RS100RDW
Takacom Co., Ltd.

Takacom Co., Ltd.'s Response Status

Response Rate

100.0%

Response Time

63.0hours

About This Product

This application is installed on a computer and performs real-time voice recognition and recording for phones, headsets, speakerphones, etc. connected to the included call recording adapter.

■Real-time voice recognition and recording at low cost per seat

・It is provided as a one-time PC application package, with a perpetual license and no running costs. No cloud connection required, no pay-as-you-go charges, and no usage time limits. - You can improve the recognition rate by registering words such as "company name," "product name," and "industry terminology" as additional dictionaries.

■Visualize conversations in real time and support response management operations

・The operator can check the text of the conversation in real time while looking at the screen. In addition, after the conversation is over, you can easily check the latest recorded information in text and voice using the "After Call Work" function. ・The "Text Copy" function allows you to use text easily and improve the efficiency of creating response history. ・Administrator can monitor the text and audio of the conversation during a call in real time from the web browser (Google Chrome/Microsoft Edge) on the computer, and can check back to the beginning of the recording.

■Easily check conversation content with various search and playback functions

- Conversation audio and text data are stored for a long time on the computer where the app is installed. ・You can narrow down the desired conversations by specifying things such as ``date and time specification,'' ``text information such as NG words,'' and ``information added during recording.'' -You can check the saved text and audio. ``NG words'' are highlighted on the screen, making it easy to understand.

■Response quality diagnosis function used for operator training

- Diagnosis items such as ``speech quality score'', ``speech rate'', ``speech speed'', ``number of foggy words'', ``number of kisses'', ``number of NG words'', and ``number of required words'' can be quantified for each call. It can be used for operator evaluation and training based on objective numbers. -Analysis results can be output in CSV format.

■Supports automatic summarization in cooperation with summarization service

Compatible with collaboration with AI Square Co., Ltd.'s AI summary service "QuickSummary2.0". You can automatically create a summary of your response history, and use it for reports, etc. to greatly streamline your work. *A separate contract with AI Square Co., Ltd. is required.

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    Real-time voice recognition & recording app VR-RS100RDW

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1 Models of Real-time voice recognition & recording app VR-RS100RDW

Image Part Number Price (excluding tax) Speech recognition processing Speech recognition engine Recording start method Recording target Number of recordings Analysis Search Number of simultaneous logins Reproduction
Real-time voice recognition & recording app VR-RS100RDW-Part Number-VR-RS100RDW

VR-RS100RDW

$ 637.00〜

Real-time (full text conversion), batch (selective text conversion)

Ruby Dictation (Supported language: Japanese)

Voice detection/manual control/external cooperation/always on

SA-600 (attached items) Connectable telephone, headset, speakerphone, microphone, speaker, etc.

Up to 10,000 items

Number of recordings, recording time, average recording time, speech quality score, speech rate, speaking speed, number of coverings, number of kisses, number of NG words, number of required words, after-call work, time away from the desk

Free words/NG words/Required words, Send/receive call selection, date/time specification, call time, user ID, user name, customer number, customer name, login name, playback flag, text flag, memo, call reason

Operator: 1 client, Administrator: 3 clients

Call separation, repeat, memo addition, call reason setting, WAV copy, text display, text output, text editing, text selection, customer information editing

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About Company Handling This Product

Takacom Co., Ltd.

Response Rate

100.0%

Response Time

63.0hrs

  • Japan

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