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  4. IoT/DX Remote task task “LiveTaskyell” (Mitachi Sangyo Co., Ltd.)

IoT/DX Remote task task “LiveTaskyell”
Mitachi Sangyo Co., Ltd.

About This Product

Task tasks remotely Video calling tool that realizes new visual communication Live Taskyell is a service where operators (hereinafter referred to as advisors) use live video to support customers in troubleshooting and provide the customer with the response they desire. Utilization

■User support

- Can be used for online customer service such as support on how to use the product. ・Lectures/education, emergency response, online assessment

■In-house support

- Can be used for on-site support, such as when giving instructions to on-site workers. ・Field support, overseas base support Four characteristics that lead to improved customer satisfaction

■No app required

Since it is a browser service, you can use it immediately without installing an app.

■Remote operation

Since users' terminals can be controlled remotely, users who are unsure about operating their terminals can feel at ease.

■Widget display

You can easily use the widget by simply embedding the special tag on your website.

■High security

It is fully equipped with communication layer encryption and firewall settings to prevent unauthorized access to the server. Rich features for quick customer support

■Video/voice call

Ability to share video and audio in real time

■Display location information

Share your location information and display it on Google Maps

■Chat

Communicate via text

■Five-party communication

Advisors can add up to 3 guests in addition to users

■Dashboard

Full of functions to support smooth response, such as status changes and request information management

■Report

You can check the total results such as number of calls, call duration, number of requests, etc.

■Portal site lyrics and pictures

It is possible to create a support site where customers can easily call.

■Widget type call

You can embed a special tag and display a widget-type support page.

  • Product

    IoT/DX Remote task task “LiveTaskyell”

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1 Models of IoT/DX Remote task task “LiveTaskyell”

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LiveTaskyell

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About Company Handling This Product

Mitachi Sangyo Co., Ltd.

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Operation Support　Mitachi Sangyo Co., Ltd.
Mitachi Sangyo Co., Ltd.

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