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  4. Customer satisfaction measurement solution HappyOrNot (Datacom Co., Ltd.)
Customer satisfaction measurement solution HappyOrNot-HappyOrNot
Customer satisfaction measurement solution HappyOrNot-Datacom Co., Ltd.

Customer satisfaction measurement solution HappyOrNot
Datacom Co., Ltd.

About This Product

A solution for measuring, analyzing, and improving customer experience and customer satisfaction. About the product

■Customer expectations are a challenge for business growth

Predicting your company's future success starts with recognizing your current customer and employee satisfaction levels. ・Ask customers questions, see results, and know where to improve - By repeating the cycle of measuring, analyzing, and improving the above issues, we will create a system that improves customer experience and increases satisfaction. Function introduction

■Smiley Terminal

- Smiley Terminal allows you to get feedback immediately. - Measure satisfaction by department, region, and location and identify weaknesses that reduce service performance. - Easily reach all target users and listen to a wide range of customers, including young people, seniors, IT-savvy customers, frequent store visitors, casual visitors, busy shoppers, and employees.

■Reporting service

・Collect and analyze survey response data with a convenient web reporting service. Results are displayed in easy-to-understand, interactive charts and graphs. -You can easily check how the evaluation of the service changes with the color-coded smiley bar and index trends.

■Real-time alert

・Recognize service degradation immediately and prevent it from spreading. - Automatically send email notifications when negative feedback responses for a specific location exceed a preset value. ・By notifying the administrator and administrator in charge of service quality, we will be able to confirm the facts and take prompt action. *Real-time alert function is an optional feature.

■New “touchless” collection method -Smiley Link-

・You can collect customer feedback without contact. ・Smiley Link, a touchless solution, supports this. - Smiley Link allows users to send feedback by scanning a QR code or opening a URL with their mobile phone.

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    Customer satisfaction measurement solution HappyOrNot

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1 Models of Customer satisfaction measurement solution HappyOrNot

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HappyOrNot

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Datacom Co., Ltd.

  • Japan

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