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  2. Help desk system automatic generation tool CRM Creator (E&D Co., Ltd.)

Help desk system automatic generation tool CRM Creator
E&D Co., Ltd.

About This Product

By linking the web and email, we can speed up customer response and improve service. Instantly prototype your help desk or CRM (Customer Relationship Management) system.

■Solve the problems of building web applications

Currently, when building web applications, changes in specifications and large amounts of rework are becoming a major problem due to the following reasons. In extreme terms, ``the real development begins after it is completed.'' This is because users can evaluate the validity and usability of the specifications only after the system is actually completed. ・Short delivery time and low cost - essential for rapid business development ・Unclear specifications Specifications created by non-experts ・Need for extensive knowledge including network and server management, security technology, high load, high availability required ・Required specifications change over time. Required specifications are "Day by Day Changing" in response to daily changes in the business environment. Although it is impossible to meet these demands using the traditional development style of determining complete specifications in advance and starting development, I believe that these are demands that must be met at present. This is because computers no longer automate specialized, routine tasks performed by experts, but instead support all kinds of tasks performed by ordinary people. Due to computer considerations, the traditional waterhole development method, in which trial and error is not allowed and the specifications of the finished product are decided in advance down to the smallest detail, only works in limited situations. Rather, there is a strong need for development through trial and error in line with human thinking. Development tools for web systems are useful for improving the efficiency of the program creation (coding) part, but in the example below, the effect is only about one-tenth of the total man-hours. The problem will not be solved unless the efficiency of the most problematic parts of the process, such as many reworks and tests due to specification changes, does not change. CRM Creator can eliminate waste by generating prototypes.

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    Help desk system automatic generation tool CRM Creator

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1 Models of Help desk system automatic generation tool CRM Creator

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CRM Creator

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About Company Handling This Product

E&D Co., Ltd.

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