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  2. AI×Contact Center Voice Contact (Hmcomm Co., Ltd.)

AI×Contact Center Voice Contact
Hmcomm Co., Ltd.

About This Product

■Resolve operator shortage

AI automatically converts conversations with customers into text in real time. AI also performs form entry and FAQ searches, creating an environment where operators can focus on customer service. Furthermore, by shortening call time and post-call work, the work time per customer is reduced to about 1/4*. Improving business efficiency will solve labor shortages. *Estimated by our company

■Reducing monitoring work for administrators

The call map function makes it easy to check the operator's conversation status (waiting, on the phone, on the phone for a long time, saying NG words). The content of calls can be displayed in chat-style text, making individual monitoring easy. Furthermore, by displaying ``NG words uttered'' in color, you can prevent problems from being overlooked.

■A wide variety of optional functions to choose from

Standard functions are "speech recognition", "learning UI", "word/sentence registration", and "automatic learning". Furthermore, various functions necessary to improve the efficiency of call center operations are available as options so that customers can add only what they need.

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    AI×Contact Center Voice Contact

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1 Models of AI×Contact Center Voice Contact

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Voice Contact

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About Company Handling This Product

Hmcomm Co., Ltd.

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